Post

Bad Business and Real Reviews: The Power of Blogging!

2005-10-25

Every now and again, we have a bad experience with a company or organisation to whom we pay money. They then either do not deliver on what they promised, produce a product that does not do what it says on the tin, or operate a call centre requiring endless button presses to speak to a human.

Every now and again, we have a bad experience with a company or organisation to whom we pay money. They then either do not deliver on what they promised, produce a product that does not do what it says on the tin, or operate a call centre that requires pressing button 2, then 3, then 2 again, and *0 to talk to a human thirty minutes later (because your call is very important to them, *ahem*). This is often followed by a brief chat with someone who then transfers you to someone else, who transfers you to yet another person, who then cuts you off. If you've ever had any of the above, welcome to Britain. Anyway, my good university buddy and colleague , Mr Tom Stacey, has started to blog about bad customer service, poor initiatives, and simply inadequate service from our nation's major corporations. I had a moan about mobile telephone network O2 recently; 63 people have clicked and read the entire article at this moment in time. We all have our gripes. Take a look at what Tom has to say about discount telephone calls. So why blog about it? The fact of the matter is that blogging has become the people's voice, the real person's opportunity to say and write what they think. Blogging has …

Topics: Learning technology

Matthew Eaves — escape room franchise founder, operator, and writer. Also: franchise, posts, contact.