Post

Navigating Unfair Reviews: The Franchise Challenge

2023-07-31

We had a unpleasant customer leave negative reviews all over the web; we've tracked it to a competitor but cannot point it outright to Google. The 'customer' wont remove the review. They have posted it multiple times…

We had a unpleasant customer leave negative reviews all over the web; we've tracked it to a competitor but cannot point it outright to Google. The 'customer' wont remove the review. They have posted it multiple times across multiple review platforms. Where the damage is worst, is they have put the review on our 'Know Escape Franchise Ltd' Google Page, which is not linked or related to the experience they had (it is a different company!). Google, being Google, won't remove it. I'd be really grateful if you could review Know Escape Franchise on Google here, and help us bump away the dodgy review, please click the link below:

Topics: Escape roomsEscape room franchiseSystems & softwareBusiness adviceReflection

Matthew Eaves — escape room franchise founder, operator, and writer. Also: franchise, posts, contact.