Post

Sony Ericsson k750i and the UK's O2 Mobile Telephone Network Customer Service (o2/02)

2005-09-23

On Wednesday my K750i mobile telephone arrived after I renewed my contract for a year. The pixel quality of the camera is excellent, the radio is good, although not too good on the train. The only annoying this is that when I telephoned o2 to organise the upgrade they offered me

On Wednesday my K750i mobile telephone arrived after I renewed my contract for a year. The pixel quality of the camera is excellent, the radio is good, although not too good on the train. The only annoying this is that when I telephoned o2 to organise the upgrade they offered me a £5 a month discount on my monthly bill, which I thought was great and took up the offer. It turns out that Jonathan Furness from Jonathan's Blog was offered £10 a month less, £5 more than I was. Jonathan's relatively new to o2, whereas I've been with them since the days when they were BT Genie, nearly 7 years. Every year I struggle with o2's customer service, I find it awful, from the ridiculous automated telephone system which often says (after I've pressed 2 then 4 then 4 again followed by 6 and then option 1) that the number I need has changed, and to redial using 087.... Raaaaaaaaaaaaaaaaaa So when I telephone, to complain, redialing 3 times and finally speaking to a human I'm surprised to be spoken to like something that's just trod in something it should not have. All I asked was "Why does a colleague with the same number of free minutes and text messages, and who's been with the network 1 year get …

Topics: Learning technology

Matthew Eaves — escape room franchise founder, operator, and writer. Also: franchise, posts, contact.